Refund policy

Returns

If your product is defective or damaged, immediately let our staff know and we'll send you a replacement.

We are unable to accept returns on incorrectly purchased products or products damaged due to customer error.

To put in a request for a return, please email our support staff. Once the claim is approved, they will ask you to send your items back to our location in Florida. Please note that the purchaser will bear any shipping costs associated with the returns.

Cancellations

To make an order cancellation please contact us immediately: kamea@natev.life If you cancel your purchase within 24 hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.

Shipping Costs

It is the responsibility of the customer to pay any shipping costs when returning a product. These costs are non-refundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.

The time it takes for your exchanged product to reach you will largely vary on your location.

Should the item you return be over $75, we strongly encourage you to use a trackable shipping service or shipping insurance!

Sale Items

Sadly, we do not offer refunds on clearance items. Only regularly priced items are refundable.

Should you need more information about our refund policy, please reach out to us by using this contact form.

SHIPPING

There are a few things to be aware of: You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. Orders may be returned for various reasons including non-payment of tariffs, incorrect address, unclaimed at the post office, etc. If a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage or cancel their order.